In any job, the presence of conflict is a serious issue that needs to be dealt with immediately in order to avoid any costly situations. When dealing with conflict in his position, Benjamin Ambrosio engages in a variety of conflict resolution strategies to help remedy a potential conflict before it escalates. Here are some simple strategies that can be used to help employees put their conflicts behind them.
- Often times, conflict arises because communication has broken down. Encourage employees to communicate with each other and talk through the problem that is at hand.
- If the situation is escalating, it may be more effective to use written communication to help resolve the conflict. This can help them select their words more carefully and avoid the exchange erupting into a yelling match.
- If the conflict has escalated to the point where things won’t be able to be worked out between the two of them, you may need to bring in a third party to mediate the problem. Bringing in a mediator can help individuals work through their problems productively.
- Arrange for a compromise. Present the individuals with a potential compromise and let them consider the options you are presenting. This can help keep individuals from feeling slighted if the conflict wasn’t resolved in their favor.
Dealing with conflict is never fun, but with the right tools and strategies, it can be managed more easily. Benjamin Ambrosio, a police officer for the New York City Police Department, has been managing conflict for more than a decade as a part of his job.